General
1What is Soetlief?
Soetlief is an online social and emotional skills program aimed at equipping children and their parents with practical steps and tools to identify, communicate and control emotions (except for anger which is not viewed as an emotion) in order to attain and maintain positive and healthy personal relationships.

The Soetlief online program consists of content, graphic depictions, overviews, information, sets of related interactive activities and instructions.

The Soetlief online program is there to facilitate what is defined as EQ and is an attempt to explain it in a child-friendly manner in order for your child to understand and learn ways to control and deal with social and emotional challenges.

The Soetlief online program is aimed at creating awareness of social and emotional skills and aim to guide and facilitate your child towards the discovery/identification of social and emotional behaviour.

Soetlief can be viewed as an online program where the registered user (parent/guardian or child) gains knowledge of the content, that can be transferred to thinking differently and possibly influencing behaviour.
2What Soetlief is not?
  • The program is not a quick fix for problems or challenges. It is a process of training, discovery, application, integration and adopting of skills.
  • Soetlief is not a problem-child program.
  • Soetlief is not a rehabilitation program.
  • Soetlief is not a program to be used to remedy unresolved pain from the past.
  • Soetlief is not a program to heal trauma or negative experiences.
  • The Soetlief program does not relate to coaching of any kind. It is not about equipping the registered user to reach a goal. It is not about the setting or achieving of goals.
  • The Soetlief program is not a counselling service or platform, nor coaching service, nor outcome driven in its approach.
  • The Soetlief program is not therapy nor developed with one child in mind. The program aims to consider a wide spectrum of children according to age in order to include as many examples and challenges of children (of particular age groups) in order to assist as many children as possible in the development of social and emotional skills.
  • The Soetlief program is not the use of medical terms, posing as a medical field or profession, research or medical intervention.
  • The Soetlief program is not an evaluation or assessment of any sort. Where applicable in the program, parents and children are encouraged to seek relevant assistance and help if they feel necessary.
3What is a program?
A program is developed for a certain age range (Tots (3 – 5), Troops (6 – 9) or Tweens (10 - 12) and is to be completed over an 18-month period. A program consists of parts, modules, lessons and sections.
4What is a part?
A part is a collection of modules that run over a period of 6 (six) months.
5What is a module?
A module is a monthly curriculum. A module addresses a set of social and emotional lessons.
6What is a lesson?
A lesson addresses a specific social or emotional skill.
7What is a section?
A section addresses a collection of training and activities.
8What is the chronological age?
Chronological age refers to the actual amount of time a person has been alive. In other words, the number of days, months or years a person has been alive does not change, regardless of how healthy a lifestyle — even one filled with great exercise and nutrition habits — they are living.
9What is the functional age?
Functional health status assesses functioning at the level of the older person, describing how that person functions in daily life. In terms of developmental delay: "A person/child who manifests the development and behaviours of a particular age group, which are not necessarily typical of the chronological age of the person."
10What program should I enrol my child for?
Tots: 3 - 5 functional age
In this program, the focus is on several fundamental emotional development concepts such as Sensory Awareness, Vocabulary, the understanding of Emotional Concepts and Emotional Awareness through the very basic training of emotional skills.

Troops: 6 – 9 functional age
In this program, the focus is on self-awareness, appropriate expression of feelings and mechanisms to regulate negative experiences. Topics such as Sensory Awareness, Introduction to Emotions and Borders will be addressed.

Tweens: 10 – 12 functional age
In this program, the focus is on the experience of complex emotions - basic emotions shaped by social and relational situations. Topics such as Body Language, Boundaries and Complex Emotions of Anger, Fear and Sadness will be addressed.
11When/how will I see a change in my child?
Bear in mind that this is a skills program and not therapy. Our programs focus on teaching and developing through obtaining knowledge related to specific useful Social and Emotional competencies.
12Can my child repeat a lesson?
Yes, the programs and system are designed with the intention that a learner would want to repeat their activities as many times as they like. This is also highly recommended.
13Can more than one child share a profile?
No, this is not allowed. Each registered user (child) to this site is granted a unique registered username and password which is used to gain access to the materials therein. This registered username and password are confidential and under no circumstances whatsoever may the registered user share or distribute their registered username or passwords to any third party/parties. Any breach of this term will result in the immediate suspension of the account of the registered user.
14Can I copy the course material?
No, this is not allowed. Under no circumstances whatsoever may registered users distribute programs or additional reading material contained within the online training portal to any third party. Each program is individually licensed, and any registered user found in breach of this term shall have their account immediately suspended.
Registration, payment and program duration
1How do I register a child?
Go to the Soetlief website (www.soetlief.co.za) and follow the Register link in the top right-hand corner.
2Can I change my selection of services/program?
Yes, you can change your selection before you finalise your profile.

If you wish to make a change to the services/program after you have created your profile, please contact our technical support (support@soetlief.co.za)
3How does the payment process work?
Payments can be made via Debit/Credit Card. All Card payments will be facilitated by Payfast (Pty) Ltd. Fees are payable monthly in advance via Debit Order.
4What is the monthly payment?
R285 (incl. VAT) per registered user per month.
5What is the duration of the Soetlief program?
Each Soetlief program (Tots, Troops and Tweens) is developed to be used over an 18 (eighteen) month period. Programs are divided into 3 parts. Each part is designed to be completed over a 6 (six) month period.
6Can I cancel my subscription?
Yes, you can. Refer to paragraphs 11 (eleven) and 12 (twelve) of the Terms of Service.
Soetlief Online Portal
1How does the menu or navigation bar at the top of the screen on the portal work?
  • Home – Takes the user to the starting point of the site. The Soetlief logo at the top of the page also functions as a "Home" button.
  • Brochure – A downloadable PDF summary of Soetlief.
  • FAQ – A guide to assist the registered user to understand the concept of the training portal.
  • Free Lessons – Access to demo lessons for you to experience the platform.
  • Recommended Training Schedule – Download the recommended training schedule for the program you are registered for.
  • Legal – All documents containing our privacy policy, terms of use, terms of service and copyright policy
  • Contact Us – Soetlief contact details.
2How can I edit my profile?
Go to the top right-hand corner of your home screen. Click on your name and select profile. This will allow you the opportunity to edit and view your full profile.
3I have forgotten my password, what do I do?
lick on the "Forgotten your username and password?" option on the login screen. You will only need to provide your e-mail address or username in order for the system to generate a reset.
Support
1How can I get support?
We are using an online ticketing system as well as call centre agents to log your queries.
  • For technical queries, e-mail us at support@soetlief.co.za
  • For billing queries, e-mail us at billing@soetlief.co.za
  • For billing queries, e-mail us at billing@soetlief.co.za
2How long will it take to attend to your query?
We endeavour to assist ticket queries within 48 hours (during working hours). Soetlief is only available within working hours.
3What are our office hours?
Our office hours are:
  • Monday-Thursday: 08:00-17:00
  • Fridays:08:00-15:00
System Requirements
1What devices can I do the training on?
It is not advisable to access the Portal or engage in programs on a cell phone as the Portal and the programs have been developed purely for use on a PC, laptop or tablet (screen size 9.7 inch and higher with either access to Chrome or Safari).
2Are there any technical requirements?
  • You are required to have an installed working version of Adobe Acrobat Reader version 11 or above and appropriate software, as indicated for the program.
  • You are also required to have an installed working copy of the latest version of either: Chrome, Firefox, Safari or Opera web browser. It is also recommended that browsers are updated regularly.
  • Please note that Internet Explorer is NOT recommended.
  • The web pages are not guaranteed to display correctly in any other format. It is recommended to have a device/computer with updated drivers, that has a sound card, speakers or headphones. An internet connection of 4mb download and higher is recommended to be able to view the training tools.
  • Ensure your ISP/IT is not blocking your website access.
Recommended Training Schedule
1What is the recommended training schedule?
The recommended training schedule is a guide for parents/guardians to ensure that online training is done at the recommended pace. A downloadable PDF is available on the online portal.

It is important to note that the training can be done at a slower pace than on the recommended training schedule, but not at a faster pace.
2How does the recommended training schedule work?
The recommended training schedule is a document guiding parents/guardians to complete lessons at the recommended pace. The document demonstrates that no more than 1 (one) lesson should be completed during a week (7 days). A lesson comprises of 3 (three) sections and various parent activities.
3Why should I follow the recommended training schedule?
The effectivity of the program depends on following the weekly lesson schedule and not allowing yourself, nor your child to move beyond one lesson per week. There is a lot of research and reasoning behind the schedule and any form of defiance will greatly compromise the effectivity of the program.

The purpose of the program is not gaming. It is a skills program, devised to teach your child social and emotional competency using fun activities and games since children learn better through play. Ignoring the schedule will result in play and the outcome may only be fun. Staying within the restraints of the schedule will allow for training competence while having fun.
4What are the benefits of the recommended training schedule?
The recommended training schedule will allow for enough time to work through lessons/activities and to repeat them as needed. Opportunity to repeat information at given intervals gives the brain an opportunity to sync information and increase the likelihood of transfer of information to the real world your child lives in. Following the schedule will allow for the following to take place and will greatly increase the effectivity of the program as a skills program:
  1. Active training
  2. Understanding not just knowing or memorising
  3. Application and association of information to real life events and people that are known
  4. Understanding the meaning of the information as it relates to real life
  5. A multisensory experience that is only possible when transferring information to real life
  6. The child to find an opportunity to share information that is learned
  7. The child to experience competence by applying
  8. The child to stay motivated
The transfer of new information from the training context to the real-world environment greatly relies on the order of program presentation because it allows for:
  1. Tapping into known information
  2. Creating a non-threatening experience
  3. Creating building blocks for competency of skill
  4. Teaching with the focus of training
  5. Training to be transferred to real life
Parent Involvement
1Must I do the activities with my child?
The Soetlief program has been written and developed considering the best interest of the child. Parental supervision and involvement are advised as the parents are in the best position to assist the child.
2What is parental supervision?
Parental supervision requires you to:
  • Read overviews
  • Look, be aware and monitor the activities your child will be doing
  • Communicate with your child about activities and new information
3What is parental involvement?
Parental involvement requires you to:
  • Conduct additional extra activities provided in the program
  • Directly or indirectly support your child’s training of new information
4Why is parental involvement important?
Parental involvement is important because:
  • Your child will learn more
  • Your child will be more disciplined in following the program
  • Your child will be more likely to continue in the program
  • Your child will be more motivated in doing the program
  • Knowing the program will assist in parenting your child
  • You will gain more knowledge of your child’s social and emotional development
  • It will extend social and emotional training outside the parameters of the program

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